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New Online and Mobile Banking FAQs

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Frequently Asked Questions

When does the new system go live?

The new platform will be available at approximately 8:00 AM on July 15.

Will my existing Online Banking login still work?

No. You will need to log in to the new system and complete a one-time enrollment process (see First-Time Login Instructions below).

Can I use my old bookmark or saved link?

No. Please visit our website and click the Online Banking login from the homepage.

Will the current Online and Mobile Banking systems be unavailable during the upgrade?

Yes.

The current Online and Mobile Banking systems will be deactivated between the evening of July 14th and the early morning of July 15th.
Transfers scheduled for July 7 - July 14 will be processed in the new system on July 15th.
The current Bill Pay system will be deactivated during the early morning of July 15, 2025 (see Bill Pay Instructions below for details).

Do I need to download a new app?

Yes. A brand-new mobile banking app will be available for download from the App Store and Google Play on July 15.

What happens to the old app?

The current mobile app will no longer work after July 14th. Please delete it and download the new one.

What do I need for first-time login?

Your member number (available in current Online Banking)
Your Social Security Number
Your email address on file
Your phone number on file

What steps do I need to take to enroll?

Visit agfed.org and Login then click “First time user? Enroll Now” (available in current Online Banking)
Enter the required information for the primary account holder
Set up 2-Step verification
Accept the updated Terms & Conditions

What are the password requirements?

Password must be 8–20 characters, including at least one letter, one number, and at least one special character (excluding the @ symbol).

Are there any username requirements?

Username must be 8–15 characters in length, must begin with a letter and cannot contain special characters.

Can I still use the credit card app?

Yes, but you'll now be able access your credit card through the new Online Banking platform.

Can I still use the debit card app?

You’ll now manage your debit card directly within the new Online Banking experience.

Will my Bill Pay information transfer over?

No. You will need to re-enter all billing and payment info on the new platform.

When will Bill Pay become unavailable?

The current Bill Pay system will be deactivated during the early morning of July 15, 2025

Will scheduled Bill Pay payments be processed?

Any payments scheduled to be sent on or after July 15th will be canceled. Paper checks that are already in progress will not be canceled. Due to processing timelines, some paper payments dated after July 15 may still be delivered to the payee. You need to wait until the new system goes live on the morning of July 15th to reestablish your bill payments.

Will my transfers move over?

Yes.

Recurring transfers will move over. Transfers scheduled for July 7 - July 14 will be processed in the new system on July 15th. Transfers after July 15th should be processed in the new system as normal.
External Transfers: Any external accounts you’ve previously linked for transfers will automatically be carried over to the new platform.
Review Transfers: After logging in to the new system, visit the “Transfers” tab or “Bill Pay & External Transfers” tab to verify your existing transfers or set up new ones using the updated tools.

Will my Zelle® account transfer to the new system?

No. You’ll need to re-enroll in Zelle once the new system is live.

When will Zelle® be unavailable?

Zelle services may be temporarily unavailable on July 14th and are expected to be restored within the new system by the evening of July 15th. We recommend taking note of any scheduled activity beforehand.

Will the upgrade affect my statements?

Starting with the August 1 statement, both eStatements and paper statements will have a new look, but will contain the same information.

Will I lose my old eStatements?

No. If you’re currently enrolled in eStatements, up to 18 months of history will carry over to the new platform.

Will my current alerts carry over?

No. You’ll need to set up any account or transaction alerts again on the new platform.

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