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Please let us know what you think, what you want and how we are doing. Our goal is to provide the best service to each member every day, so your feedback is very important to us.

Ask Us a Question using the Search box.  Ask a question; get an answer - right away!  Enter your question in the Search box and you will be given a list of related Frequently Asked Questions and pages on our site. If you don't find the answer, you can submit your question to the Member Services Department.


1400 Independence Avenue, SW
Room SM2
Washington, DC  20250

Mailing address:

P.O. Box 2225
Merrifield, VA 22116-9998

Telephone:  (202) 479-2270/(800) 368-3552

FAX:(202) 479-3877

Member Services email:

Board of Directors email:

24-hour Telephone Banking through Audio Response Teller (ART):

(202) 488-3130 or (800) 872-AFCU (2328)

24-hour Loans-by-Phone

(888) 451-LOAN (5626)

Visit one of our branches and CU Service Center locations.

We are committed to protecting our members’ privacy. For this reason, we cannot accept requests for changes to your membership via email.  However, logging in to your account can access secure forms.

Online forms are available as well. Print and complete the required form. Then fax your signed request to (202) 479-3877 or mail your signed request to the P.O. Box.

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