Coming July 15, 2025: New Online and Mobile Banking!
Say hello to next-level features, a seamless interface, and easier ways to manage your finances on the go.
As part of our new online and mobile banking experience, there are a few key steps you’ll need to take to get set up. We've put together a
Digital Banking Guide which outlines what’s changing, what to expect, and what actions you may need to take. Please review it carefully. It includes key changes, important dates, and steps you’ll need to take before and after the launch.
Digital Banking Guide
IMPORTANT INFORMATION & NEXT STEPS
Re-enrollment required – Locate Your Member Number
When the new system launches, you’ll need to enroll as a First-Time User using your member number. Your member number can be found by logging into the current online banking system and navigating to the Account Summary page and clicking on Account Details.
System Downtime
The new Online and Mobile Banking systems will go live on the morning of July 15th. To complete the transition to our new digital banking system, there will be a minimal period of downtime:
- The current Online and Mobile Banking systems will be deactivated between the evening of July 14th and the early morning of July 15th.
Bill Pay – Action Required!
Important: Current Bill Pay Access will be Deactivated July 15, 2025
The current Bill Pay system will be deactivated during the early morning of July 15, 2025. Once deactivation occurs:
- You will no longer be able to schedule new bill payments in the previous Online Banking system.
- All active e-bills will be canceled.
- Any payments scheduled to be sent on or after July 15th will be canceled.
- Paper checks that are already in progress will not be canceled. Due to processing timelines, some paper payments dated after July 15 may still be delivered to the payee.
- You need to wait until the new system goes live on the morning of July 15th to reestablish your bill payments.
To avoid any disruption, we recommend logging in before July 15th to review and record your current payees, payment dates, and amounts, so you can easily re-enter them in the new system. Please monitor your accounts to confirm any payments scheduled around the conversion have been processed successfully.
! Payees Will Not Transfer: Your existing bill pay payees will not migrate to the new system. You will need to set up a new bill pay profile and re-enter each payee.
External & Internal Transfers
While most of your transfer details will carry over to the new system, there are a couple of important dates to note during the transition:
- The current external transfer service will end after Monday, July 7, 2025.
- Transfers scheduled for July 8 - July 14 will be processed in the new system on July 15th.
- Transfers after July 15th should be processed in the new system as normal.
What to Expect
- External Transfers: Any external accounts you’ve previously linked for transfers will automatically be carried over to the new platform.
- Recurring and Future-Dated Transfers: These will remain in place and require no action but be aware of the dates listed above.
! Review Transfers: After logging in to the new system, visit the “Transfers” tab or “External Transfers/Payments” tab to verify your existing transfers or set up new ones using the updated tools.
Alerts - Action Required
Any custom digital banking alerts will need to be set up again in the new system.
zelle - Action Required
If you use Zelle®, you’ll need to re-enroll in the service after the upgrade. Zelle® services will be unavailable on July 14 and are expected to be restored the evening of July 15.
How Can I Be Prepared?
- Verify your contact information - Check that your email, phone number, and mailing address are correct in our current Online Banking system. We’ll be sending important updates leading up to the launch.
- Locate and make note of your full member number - You’ll need your full member number to enroll into the new system. It’s available in our current online banking platform by navigating to the Account Summary page and clicking on Account Details.
- Record your bill pay details - Please record your Bill Pay information, including all payees, payment amounts, and schedules, as this data will not transfer to the new system.
- Note your transfers - Write down any one-time or recurring transfers, so you can verify them after logging into the new system.
Why the change?
We heard your feedback—you wanted a better online banking and mobile app experience, and we couldn’t agree more. That’s why we’ve redesigned our platforms to be more streamlined, modern, and user-friendly, making it easier than ever to manage your finances on the go.
What are Some of the New Features?
- Fresh intuitive design
- Manage credit and debit cards within one app
- Single log in for all your accounts
- Advanced budgeting tools
- and much more!
Will this update affect the Mobile Banking App?
You’ll need to install the Mobile Banking app on your device to enjoy improved workflows, smoother navigation, and a seamless experience across all your devices.
We are here to help
If you have any questions, we are always here to help. Give us a call at 202-479-2270 or reach out via the Member Services Contact Form.