Banno_Internal-Header-March-2025-V2

Find a Location

New Online and Mobile Banking

It's HERE: Our New Online and Mobile Banking is Now Live!

 
Say hello to next-level features, a seamless interface, and easier ways to manage your finances on the go.
Important Reminder: The old mobile app will no longer work after July 14th. Please delete it and download the new one from the Apple or Google Play app stores. All members will need to re-enroll in digital banking, even if you used the previous system. This ensures your account is secure and ready for the new features.

Important Information & Next Steps

Re-enrollment required 

All members will need to re-enroll in digital banking, even if you used the previous system. This ensures your account is secure and ready for the new features. 

System Downtime

The new Online and Mobile Banking systems will go live on the morning of July 15th. To complete the transition to our new digital banking system, there will be a minimal period of downtime:

  • The current Online and Mobile Banking systems will be deactivated between the evening of July 14th and the early morning of July 15th.

Bill Pay – Action Required!

Important:  Bill Pay Access to the previous system was deactivated on July 15, 2025

After deactivation occurs:

  • You will no longer be able to schedule new bill payments in the previous Online Banking system.
  • All active e-bills will be canceled.
  • Any payments scheduled to be sent on or after July 15th will be canceled.
  • Paper checks that are already in progress will not be canceled. Due to processing timelines, some paper payments dated after July 15 may still be delivered to the payee.
  • You will need to reestablish your bill payments in the new system.

To avoid any disruption, we recommend logging in before July 15th to review and record your current payees, payment dates, and amounts, so you can easily re-enter them in the new system. Please monitor your accounts to confirm any payments scheduled around the conversion have been processed successfully.

! Payees Will Not Transfer: Your existing bill pay payees will not migrate to the new system. You will need to set up a new bill pay profile and re-enter each payee.

Any payments originated directly through the merchant will not be affected. This will only affect you if you log into AgFed's Bill Pay to initiate the payment.

External & Internal Transfers

While most of your transfer details will carry over to the new system, there are a couple of important dates to note during the transition:

  • The current external transfer service ended  Monday, July 7, 2025.
  • Transfers scheduled for July 8 - July 14 will be processed in the new system on July 15th.
  • Transfers after July 15th should be processed in the new system as normal.

What to Expect

  • External Transfers: Any external accounts you’ve previously linked for transfers will automatically be carried over to the new platform.
  • Recurring and Future-Dated Transfers: These will remain in place and require no action but be aware of the dates listed above.

! Review Transfers: After logging in to the new system, visit the “Transfers” tab or “External Transfers/Payments” tab to verify your existing transfers or set up new ones using the updated tools.

Alerts - Action Required

Any custom digital banking alerts will need to be set up again in the new system.

Zelle - Action Required

If you use Zelle®, you’ll need to re-enroll in the service after the upgrade. Zelle® services will be unavailable on July 15 and are expected to be restored the morning of July 16.

e-Statements

If you are currently enrolled in eStatements, up to 18 months of statement history will transfer to our new platform (or the length of time you have been enrolled in eStatements if shorter than 18 months).

New eNotices Feature - Access all your tax forms and important eNotices in one convenient place under eDocuments.

Why the Change?

We heard your feedback—you wanted a better online banking and mobile app experience, and we couldn’t agree more. That’s why we’ve redesigned our platforms to be more streamlined, modern, and user-friendly, making it easier than ever to manage your finances on the go.

What are Some of the New Features?

  • Fresh, intuitive design: Customize how you view and manage your accounts-your way, anytime.
  • Industry-leading security: Includes biometric login, multifactor authentication via email and SMS, enhanced alerts, and self-service lock/unlock tools.
  • Single login access: Easily access all your accounts with one secure sign-in.
  • Upgraded features: Enjoy improved transfers (internal and external), transaction summaries, remote check deposit, Bill Pay, and more. 
  • eStatements: New eNotices Feature - Access all your tax forms and important eNotices in one convenient place under eDocuments.
  • and much more!

Will this Update Affect the Mobile Banking App?

You’ll need to install the Mobile Banking app on your device to enjoy improved workflows, smoother navigation, and a seamless experience across all your devices.

We are here to help

If you have any questions, we are always here to help.
Give us a call at 202-479-2270 or reach out via the Member Services Contact Form .

Frequently Asked Questions

When does the new system go live?
The new platform will be available at approximately 7:00 AM on July 15.
Will my existing Online Banking login still work?
No. You will need to log in to the new system and complete a one-time enrollment process (see First-Time Login Instructions below).
Can I use my old bookmark or saved link?
No. Please visit our website and click the Online Banking login from the homepage.
Will the current Online and Mobile Banking systems be unavailable during the upgrade?
Yes.
  • The current Online and Mobile Banking systems will be deactivated between the evening of July 14th and the early morning of July 15th.
  • Transfers scheduled for July 7 - July 14 will be processed in the new system on July 15th. 
  • The current Bill Pay system will be deactivated during the early morning of July 15, 2025 (see Bill Pay Instructions below for details).
Do I need to download a new app?
Yes. A brand-new mobile banking app will be available for download from the App Store and Google Play on July 15.
What happens to the old app?
The current mobile app will no longer work after July 14th. Please delete it and download the new one.
What do I need for first-time login?
 
  • Your member number (available in current Online Banking)
  • Your Social Security Number
  • Your phone number on file
  • Your phone number on file
What steps do I need to take to enroll?
 
  • Visit agfed.org and Login then click “First time user? Enroll Now” (available in current Online Banking)
  • Enter the required information for the primary account holder
  • Set up 2-Step verification
  • Accept the updated Terms & Conditions
What are the password requirements?
Password must be 8–20 characters, including at least one letter, one number, and at least one special character (excluding the @ symbol).
Are there any username requirements?
Username must be 8–15 characters in length, must begin with a letter and cannot contain special characters.
Can I still use the credit card app?
Yes, but you'll now be able access your credit card through the new Online Banking platform.
Can I still use the debit card app?
You’ll now manage your debit card directly within the new Online Banking experience.
Will my Bill Pay information transfer over?
No. You will need to re-enter all billing and payment info on the new platform.
When will Bill Pay become unavailable?
The current Bill Pay system will be deactivated during the early morning of July 15, 2025
Will scheduled Bill Pay payments be processed?
Any payments scheduled to be sent on or after July 15th will be canceled. Paper checks that are already in progress will not be canceled. Due to processing timelines, some paper payments dated after July 15 may still be delivered to the payee. You need to wait until the new system goes live on the morning of July 15th to reestablish your bill payments.
Will my Zelle® account transfer to the new system?
No. You’ll need to re-enroll in Zelle once the new system is live.
When will Zelle® be unavailable?
Zelle services may be temporarily unavailable on July 15th and are expected to be restored within the new system by the morning of July 16th. We recommend taking note of any scheduled activity beforehand.
Will the upgrade affect my statements?
Starting with the August 1 statement, both eStatements and paper statements will have a new look, but will contain the same information.
Will I lose my old eStatements?
No. If you’re currently enrolled in eStatements, up to 18 months of history will carry over to the new platform.
Will my current alerts carry over?
No. You’ll need to set up any account or transaction alerts again on the new platform.