Important Information & Next Steps
Re-enrollment required
All members will need to re-enroll in digital banking, even if you used the previous system. This ensures your account is secure and ready for the new features.
System Downtime
The new Online and Mobile Banking systems will go live on the morning of July 15th. To complete the transition to our new digital banking system, there will be a minimal period of downtime:
- The current Online and Mobile Banking systems will be deactivated between the evening of July 14th and the early morning of July 15th.
Bill Pay – Action Required!
Important: Bill Pay Access to the previous system was deactivated on July 15, 2025
After deactivation occurs:
- You will no longer be able to schedule new bill payments in the previous Online Banking system.
- All active e-bills will be canceled.
- Any payments scheduled to be sent on or after July 15th will be canceled.
- Paper checks that are already in progress will not be canceled. Due to processing timelines, some paper payments dated after July 15 may still be delivered to the payee.
- You will need to reestablish your bill payments in the new system.
To avoid any disruption, we recommend logging in before July 15th to review and record your current payees, payment dates, and amounts, so you can easily re-enter them in the new system. Please monitor your accounts to confirm any payments scheduled around the conversion have been processed successfully.
! Payees Will Not Transfer: Your existing bill pay payees will not migrate to the new system. You will need to set up a new bill pay profile and re-enter each payee.
Any payments originated directly through the merchant will not be affected. This will only affect you if you log into AgFed's Bill Pay to initiate the payment.
External & Internal Transfers
While most of your transfer details will carry over to the new system, there are a couple of important dates to note during the transition:
- The current external transfer service ended Monday, July 7, 2025.
- Transfers scheduled for July 8 - July 14 will be processed in the new system on July 15th.
- Transfers after July 15th should be processed in the new system as normal.
What to Expect
- External Transfers: Any external accounts you’ve previously linked for transfers will automatically be carried over to the new platform.
- Recurring and Future-Dated Transfers: These will remain in place and require no action but be aware of the dates listed above.
! Review Transfers: After logging in to the new system, visit the “Transfers” tab or “External Transfers/Payments” tab to verify your existing transfers or set up new ones using the updated tools.
Alerts - Action Required
Any custom digital banking alerts will need to be set up again in the new system.
Zelle - Action Required
If you use Zelle®, you’ll need to re-enroll in the service after the upgrade. Zelle® services will be unavailable on July 15 and are expected to be restored the morning of July 16.
e-Statements
If you are currently enrolled in eStatements, up to 18 months of statement history will transfer to our new platform (or the length of time you have been enrolled in eStatements if shorter than 18 months).
New eNotices Feature - Access all your tax forms and important eNotices in one convenient place under eDocuments.
Why the Change?
We heard your feedback—you wanted a better online banking and mobile app experience, and we couldn’t agree more. That’s why we’ve redesigned our platforms to be more streamlined, modern, and user-friendly, making it easier than ever to manage your finances on the go.
What are Some of the New Features?
- Fresh, intuitive design: Customize how you view and manage your accounts-your way, anytime.
- Industry-leading security: Includes biometric login, multifactor authentication via email and SMS, enhanced alerts, and self-service lock/unlock tools.
- Single login access: Easily access all your accounts with one secure sign-in.
- Upgraded features: Enjoy improved transfers (internal and external), transaction summaries, remote check deposit, Bill Pay, and more.
- eStatements: New eNotices Feature - Access all your tax forms and important eNotices in one convenient place under eDocuments.
- and much more!
Will this Update Affect the Mobile Banking App?
You’ll need to install the Mobile Banking app on your device to enjoy improved workflows, smoother navigation, and a seamless experience across all your devices.