Why was I charged for my checks?
Members are responsible for paying for checks they order from AgFed unless there is a special promotion being offered. The charge is applied to the checking account after the checks are shipped.
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How many times can a member get charged an NSF fee for the same transaction?
You will only be charged an NSF fee once for each presentation of an item. There is no limit to the number of times that a merchant may present an item for payment. If the merchant presents the item more than one time, and the funds are unavailable at the time the item is presented, you will be charged a fee each time.
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Where are the checks I ordered?
Check orders generally take 7 to 14 business days to be delivered. Please allow at least the 14 business days before following up with AgFed. If it has been more than 14 business days, please contact our Member Service Department at 202-479-2270 or 800-368-3552 or visit any AgFed branch for assistance.
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When is a check considered stale-dated?
Unless specified otherwise on the draft, checks are considered stale-dated after 6 months.
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What is your current interest rate on a checking account?
AgFed does not offer an interest bearing checking account. We do, however, offer our Money Market Account, which pays dividends and allows a limited number of checks to be written each month.
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How can I order checks?
If you are ordering checks for the first time they have to be ordered through AgFed. You may contact us at 202-479-2270 or 800-368-3552 or visit any of our branch locations to select and order your checks. You may reorder checks online. You will need to have the reorder number that you received with your most recent box of checks and your address information must not have changed since your last order. Checks can be reordered here or by navigating to the Checking page.
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How can I have holds partially or fully waived?
If you have a special situation, you may request a hold be partially or completely removed. However, approval is on a case-by-case basis.
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What is a post-dated check?
A post-dated check is dated for a date after it is written.
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Does the free checking account earn interest?
AgFed does not offer a dividend bearing checking account. We do, however, offer our Money Market Account, which pays dividends and allows a limited number of checks to be written each month.
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What do I do if I cannot get my checkbook to balance? Do you have someone to help me?
You can schedule an appointment with one of our Member Service Representatives. They will be happy to assist you. There is a fee of $15.00 an hour for this assistance.
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How can I get a copy of a cancelled check?
There is no charge if you pull the copies online. You have access to the last 3 months cleared checks and statements online. If the check cleared as an ACH item it will not be available to view online and this copy has to be ordered.
To print a check copy online, access AgFed online with your member number and PIN. Click on ‘Account Access’ and select the account the check was written on. Locate the check number in the history and click on it. The front and back image of the cancelled check will be available for you to print.
If the check image is not available online, you may request check copies online. Log into your account and click on ‘Online Applications’, then click on ‘Check Copies’. There is a $5.00 fee for a check copy.
If you do not have access online, please contact us at 202-479-2270 or 800-368-3552 for assistance.
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How do I know how long my checks are held?
Holds placed on deposits in our branches are detailed on your receipt.
The following checks will be available immediately: on-us checks, cashier's checks, certified checks, traveler's checks, state government, federal government and local government checks and U S Postal Service money orders.
Funds deposited to an account by checks or drafts drawn on local and non-local financial institutions will be made available on the second business day following the day of the deposit.
Funds you deposit by check may be delayed for a longer period under the following circumstances:
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Total check deposits for one day exceed $5,000;
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Redeposit of a check which had been returned unpaid;
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Your account has been overdrawn repeatedly (defined as those who have been overdrawn 6 or more separate, or consecutive business days) including Member Privilege activity;
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Reasonable cause to doubt the collectability of a check;
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Emergency conditions, such as computer/communications failure.
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available by the fifth business day after the day of your deposit. However, a longer hold period may apply.
If you are a new member, your checks will be held for seven business days for the first 30 days of your membership.
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What do I do if the check I've written from my account cleared for the wrong amount?
Please contact us at 202-479-2270 or 800-368-3552. We will need the check number, date it cleared your account and the amount it was written for. We will pull a copy of the check to determine what the error is and try to assist you in resolving the issue. Many times this is a result of an encoding error by the payee’s financial institution.
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What is the minimum balance for a checking account?
Our Share draft Checking accounts have no minimum balance requirements and no monthly service charges. Our Share Savings accounts require a minimum balance of $5.00.
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