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Online Bill Pay FAQs

Online Bill Pay Questions

Questions & Answers

What does it cost to use bill pay?

There is no cost for Online Bill Payment unless it remains inactive for six months.  Then there is a $5.00 fee.

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Can I make a mortgage payment to CUMA online?

You may make an online payment to your AgFed mortgage through the CUMA (Credit Union Mortgage Association) website.  The link is and the payment is made through a secure system.

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How does ‘Express Pay’ work when paying bills online?

Express Pay is used to make last minute payments.  Any payee that can receive Expedited payments will show an Express pay button and an icon.  There is a fee of $9.95 for using Express Pay. 

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How do I reset a payee address in the bill payment system?

To get started, please identify the payee for which you would like to change information.

From your navigation links, click Payee List.  From your payee list, click the name of the corresponding payee.  Within the Payee information section, click the Change information link.  Make your changes and click Save changes.  A confirmation page appears that details your payee information changes.

Note:You cannot change address information if you are receiving e-bills or if this is a consolidated payee. A consolidated payee is an organization, which provides us with a preferred address to which payments should be sent. This address may be different than the address originally entered, which is displayed online.

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How long does it take a payment to get to a company through bill pay?

If the payment is made by ACH it will take an average of 3 days.  If the payment is by check, then it could take up to a week.

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How do I add vendors in the Bill Payer system?

First you must sign on to your online banking and on the main page click Payment Manager.  Then click View & Pay Bills.  Select Make Payments.  Then Add Payee and provide the payee's information. 

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How can I set up a bill to be paid, the same amount at the same time, each month?

Log into your account.  Click on the Pay Bills tab and then the Bill Pay Center tab.  Click Add Payee. Enter the name of the payee you want to add, provide the other related information and click Add Payee. Review and provide the necessary information as it appears on your bill.  Click Add Payee . Once the payee has been added, you can make a payment, add payment options, or add e-mail notifications for this payee. 

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